Refund policy

At Crusy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • Return requests must be submitted within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Clearance or final-sale items (if marked as such)
  • Certain health, hygiene, or personal care products after opening

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos showing the damage or incorrect item

We will review the issue and arrange a replacement, exchange, or refund when appropriate.

Return Process

To start a return, contact us at:

Email: rcoffqqkh8491@hotmail.com

Please do not send items back without receiving return instructions from our support team.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
  • Original shipping charges are non-refundable unless required by law or due to our error.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used during checkout.
  • Processing times may vary depending on your payment provider.
  • Most refunds appear within 3–6 business days after approval.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Information

Crusy
Email: rcoffqqkh8491@hotmail.com

Business Address:
NE Zachary Ct
Bend, Oregon 97701