How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I cancel or change my order?
If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.
How will I know if my order was successful?
Once your order is placed successfully, you will receive an order confirmation email with your order details.
Shipping
How long does shipping take?
Estimated delivery times are:
- United States: 3–6 business days
- International Orders: 5–10 business days
Shipping times may vary depending on your location and carrier delays.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email when available.
Do you ship internationally?
We may offer international shipping to select countries. Availability will be shown during checkout.
What if my package is delayed?
Occasional shipping delays may occur due to weather, customs processing, carrier issues, or high shipping volumes. If you need assistance, please contact our support team.
Returns & Refunds
What is your return policy?
We offer a 30 day return period for eligible items. Products must be unused, in their original condition, and returned in their original packaging.
How do I request a return?
Contact our customer support team with your order number and reason for the return. We will provide return instructions.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Payments
What payment methods do you accept?
We accept major payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal (when available)
- Shop Pay
- Apple Pay
- Google Pay
Is my payment information secure?
Yes. Payments are processed through secure, encrypted payment gateways designed to protect your information.
Products
Are your products covered by a guarantee?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can help resolve the issue.
Will the product look exactly like the photos?
We strive to display products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings and manufacturing variations.
Customer Support
How can I contact Crusy?
Email: rcoffqqkh8491@hotmail.com
What are your support hours?
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
How quickly do you respond?
We aim to respond to customer inquiries within 3–4 business days.
Business Information
Crusy
NE Zachary Ct
Bend, Oregon 97701
Email: rcoffqqkh8491@hotmail.com