At Crusy, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
- The return request must be submitted within 30 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital or downloadable products
- Personalized or custom-made products
- Clearance or final-sale items
- Personal care or hygiene products that have been opened or used
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After review, we may offer a replacement, exchange, or full refund.
How to Start a Return
To request a return, contact our customer support team:
Email: rcoffqqkh8491@hotmail.com
Please do not send items back without first contacting us and receiving return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless required by law.
Return Inspection
Once the returned item is received, it will be inspected to ensure it meets the return requirements outlined in this policy.
Items that do not meet the return conditions may not be eligible for a refund.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days after the returned item has been received and approved.
Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items that are damaged, defective, or received incorrectly. Contact us for assistance if you require an exchange.
Contact Information
Crusy
Email: rcoffqqkh8491@hotmail.com
Business Address:
NE Zachary Ct
Bend, Oregon 97701